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Prepaid MasterCard® Security Tips

Be vigilant

Always monitor your accounts and check your statements regularly for transactions you don't recognise on our balance check link. Should any fraudulent activity occur, you should immediately contact taxback.com on our customer service telephone line on (UK) +44 203 364 5389, (Ireland) +353 1 887 1926, (Canada) +1 855 863 5444, (Australia) +61 1800287326 or (United States) +1 855 735 7347 or by email info@tbgpayments.com.


Be Safe

Always keep your prepaid debit card in a safe and secure place. Contact taxback.com on (UK) +44 203 364 5389, (Ireland) +353 1 887 1926, (Canada) +1 855 863 5444, (Australia) +61 1800287326 or (United States) +1 855 735 7347 or PFS directly on the phone numbers below if your card is lost or stolen, or if you suspect unauthorised use.


Lost / Stolen cards:


UK / Ireland + 44 (0) 203 327 1991


Canada + (1) 4184781543


US + (1) 3476024363


Protect your Information

If anyone contacts you asking for your personal information or account data, don't provide it. Simply hang up or don’t respond to the email and reach out to taxback.com on (UK) +44 203 364 5389, (Ireland) +353 1 887 1926, (Canada) +1 855 863 5444, (Australia) +61 1800287326 or (United States) +1 855 735 7347 or by email info@tbgpayments.com.


Card & Pin Number Safety

Do not give out your card number over the phone unless you initiated the call.When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date or phone number.
Ensure no one sees your PIN when you enter it so cover the keypad. Memorise your PIN. Don’t write it down anywhere, especially not on or with your card, and never ever share it with anyone.


Sign your card

Immediately upon receipt of your prepaid debit card, please sign the back of the card. Make sure when using the card at any point of sale that the cashier checks the signature on the card against your signature on the receipt (this will remind the cashier to check for card fraud in the future).


Online Shopping Safety

Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or "https://…" in the address bar of the website. The "s" indicates "secured" and means the web page uses encryption.
Always log off from any website after a purchase transaction is made with your prepaid debit card. If you cannot log off, shut down your browser to prevent unauthorised access to your account information.