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Taxback.com becomes Ireland’s first ISO certified tax agent
11 October 2010Taxback.com has become the first tax agent in Ireland to receive the ISO 9001: 2008 quality hallmark. The prestigious certification was bestowed by Certification Europe after months of scrutiny on our internal processes and procedures.
The external audit was an exhaustive process which shone a torch on every stage of the customer journey, from initial client engagement through to payment of the refund. Every function was tested repeatedly in order to meet the rigorous criteria demanded by the ISO certification.
“The ISO project has proven to be a very useful and valuable process for all staff members. It has reinforced what we have always maintained - the client is always at the core of what we think and how we deliver,” said taxback.com Managing Director, Fidelma McGuirk.
“The ISO certification means that we have a world-class quality management system that meets international best practice standards and so can guarantee a superior service for all our customers.”
Nowadays, with the proliferation of tax agents in the Irish market, it has never been more important to have a clear and differentiating factor which sets us apart from our competitors. Compliance with Revenue and worldwide tax bodies' regulations is central to the taxback.com product offering.
The ISO certification comes hot on the heels of winning a European Business Award in September.
* The refund amount is an average value and is not guaranteed. Your final refund amount depends on your individual circumstances.