Not so fast!

Oops - you've skipped a bit! Please fill it in so we can move on!

Oops - you've forgotten to fill out some info and entered your {[field_name]} incorrectly. Please correct them so we can move on!

Oops - you've used the wrong format for your {[field_name]}. Please enter your {[field_name]} in the format shown so we can move on!

Oops - you've used the non-latin symbols in your {[field_name]}. Please enter your {[field_name]} in with English letters only so we can move on!

Step 1
Step 2

Personal Details

( * - mandatory fields )

Card number*

First Name*

Surname*

Date of Birth*

Email address*

Address*

Address

City*

Postal Code*

Country*

Phone number

Line Type*

Country Code*

Area Code*

Phone number*

Nationality*

State*

City*

Please enter the characters from the box below:*

Reload image

Pre-Travel Money Cards

Going travelling? Why not ditch the cash and get a taxback.com prepaid moneycard? Available for Europe, the UK and the US, it really is the safe way to pay for things when you’re abroad.

Taxback.com’s moneycard is a prepaid MasterCard which is used by thousands of people who are travelling abroad for work or holidays. It’s the perfect way to keep your money safe while travelling, and if you’re planning on working abroad you can even have your wages paid on to your card, cutting out the need to open a foreign bank account.

Unlike a credit card, our ingenious moneycard allows you to control the amount you spend by choosing how much money to put on the card. You’ll also avoid the high ATM fees associated with using your domestic card abroad. Find out more about it today.

get help

Balance Check FAQ

Get Live Help

Activate Your Card

Terms and Conditions

Security

The Clune Technology Group, formerly Taxback Group Prepaid MasterCard is issued by Prepaid Financial Services Limited pursuant to a license from MasterCard International Incorporated. Prepaid Financial Services Limited is regulated and authorised by the Financial Services Authority. Registered Office: 36 Carnaby Street London, W1F 7DR. Registered No. 554603. Review our MoneyCards Terms & Conditions here.

Pre Travel Money Cards - FAQ

View all

?What is the Prepaid MasterCard?

It's a prepaid reloadable card which is available in Sterling, US dollars or Euro. The Prepaid MasterCard is neither a credit, charge or debit card.

?Do I need a good credit rating in order to apply for a Prepaid MasterCard?

No. The Prepaid MasterCard is not a credit card and is not linked to your bank account and so no credit checks are required before issuing the card.

?What can I use my Prepaid MasterCard for?

Suitable for businesses and individuals alike, this handy card can be used for:

Wages – you can choose to be paid onto your card or if you're an employer you can pay your staff straight onto their cards
Travel – much safer than travellers' cheques and cash when you're abroad
Expense management – pay for your expenses as you go rather than clocking up a hefty credit card balance
Online shopping – use the card online anywhere MasterCard is accepted

?Where can I use it?

You can use the Prepaid MasterCard to shop online, over the phone and in-store at over 25 million locations worldwide, and can make withdrawals at over 1 million ATM locations worldwide. Just look for the MasterCard symbol and you're good to go.

?How do I load money onto my card?

To make things easy, we offer a variety of ways to load money onto your card including:

Via a Bank Transfer or Standing Order
By opting to get your wages paid onto the card

?How long does it take for top-up funds to be available on the card?

Once we have received your cleared funds, your card will be loaded in 4 to 6 hours.

?Do I have to sign an agreement or accept any terms and conditions before getting a Prepaid MasterCard?

Like all financial products, you have to read and accept the terms and conditions of the card programme. These terms and conditions are approved by the issuing bank.

?What do I have to do when I get my card?

When you receive your card a member of our customer service team will call you to instruct you how to retrieve your PIN and provide you with details on how to load your card.

?Do I need a PIN number to use my card?

Yes. Once your card arrives or you have activated your card online you will receive a call from our customer service team providing instructions on how to retrieve your PIN and how to load your card successfully. The PIN enables you to use your card at ATM's and point-of-sale locations worldwide.

?Is there a limit to how many cards I can have?

No, there is no limit and you can have more than one Prepaid MasterCard. For example, if you already have a card but next year you are going to a different country you can buy another Prepaid MasterCard in the currency that you need it and keep the current one. For each Prepaid MasterCard you must apply separately as each card is treated separately.

?How do I check my balance?

You can check your transactions and account balance 24/7 - 365 days of the year through your online account

?Where can I use my Prepaid MasterCard abroad?

Cardholder's can use their cards to make purchases of products, goods and services at any location that accepts MasterCard. Prepaid MasterCards are accepted at over 25 million locations and over 1 million ATM locations worldwide. You can also use your card online wherever the MasterCard symbol is displayed. Please note that when you use your card in any other currency other than that of the card international rates will apply.

?When does my Prepaid MasterCard expire?

Your Prepaid MasterCard is valid for 24 months. After it expires you'll no longer be able to use it. You can transfer any remaining balance onto a new card or you can opt to receive the money and close the account.

?What do I do if I lose my card?

If you lose your Prepaid MasterCard, you must call one of the numbers below and request a new card. We'll cancel your card and send you a replacement which may be subject to a fee. The contact numbers are as follows:

+ (1) 4184781543
+ (1) 3476024363
+ 44 (0) 203 327 1991

?Can I earn interest on the balance of my Prepaid MasterCard?

No, you cannot earn any interest on the balance of funds on your card and you won't incur any interest on your spending.

?What are the fees for using a Prepaid MasterCard?

The fees for using the Prepaid MasterCard are as follows:

Cardholder Transaction Fees	USD Cardholder Price	GBP Cardholder Price	EUR Cardholder Price	CAD Cardholder Price
Activation Fee	FREE	FREE	FREE	FREE
Card Fee	$20	£12.50	€15.00	$20.00
Monthly Service Charge	$2.00	£1.50	€2.00	$2.00
Foreign exchange mark up on transactions in currency other than card currency	3.00%	3.00%	3.00%	3.00%
ATM Domestic Withdrawal	$2.00	1.50%	€2.00	$1.50% (min of $2.00)
ATM International Withdrawal	$3.5+.35%	2.00%	2.00%	2.00%
Cash Advance in Post Office or Bank in US	$12.00	£6.00	€8.00	$12.00
Cash Advance in Post Office or Bank outside US	2.00%	2.00%	2.00%	2.00%
Domestic Point of Sale	FREE	FREE	FREE	FREE
International Point of Sale	$0.75	£1.00	€1.00	$2.00
Pin Resend	$1.00	£1.00	€1.00	$1.00
SMS Balance Check	$0.25	£0.30	€0.30	$0.60
KYC check – after €2,500 load	$6.00	£5.00	€5.00	$6.00
Call to Customer Service	$1.50	£1.00	€1.50	$1.50
Transaction Decline/Return Fee	$0.45	FREE	€0.30	$0.45
Domestic Bank Transfer from Card to Bank	$7.50	£5.00	€5.50	$7.50
International Bank Transfer from Card to Bank	$30.00	£20.00	€22.50	$30.00

If you worked in any of these countries, you could be due a Tax Refund

Pre-Travel Money Cards